BVO Soccer — Refund & Cancellation Policy

Effective Date: May 1, 2026 Last Updated: May 18, 2026

This Refund Policy explains how BVO Soccer LLC, a New Mexico limited liability company ("BVO Soccer," "BVO," "we," "our," "us"), handles billing changes, cancellations, missed sessions, and refunds. It applies to all monthly training subscriptions purchased through BVO.

This Policy is incorporated by reference into the Family Agreement that every family signs before training begins.

1. Billing Cycle Overview

• BVO bills monthly in advance on the 15th of each month, covering the following calendar month.
• The initial invoice when a family signs up is prorated by complete training weeks remaining in the current month, calculated from your chosen training start date. If your start date falls on or after the 15th of a month, your initial invoice also includes the next full month upfront.
• The initial invoice is sent by Stripe via email and paid through Stripe's secure Hosted Invoice Page. Once your initial invoice is paid, training access is unlocked immediately.
• Auto-pay (recommended). When you pay the initial invoice with "Save my information for 1-click checkout" checked, subsequent monthly invoices are automatically charged to that payment method on the 15th. You will receive a courtesy reminder email approximately 7 days before each monthly charge. If you do not save a payment method, monthly invoices are emailed to you and must be paid manually within 7 days through the Hosted Invoice Page.
• You may add, update, or remove your saved payment method at any time using the Manage Billing button in your member portal, which opens Stripe's Customer Portal.

2. Refunds, Missed Sessions & the 8-Hour Booking Lock

BVO does not issue cash refunds for partial months or services already rendered. How missed sessions are handled depends on your plan and how much notice you give:

8-hour booking lock — applies to ALL plans

To keep group sessions stable for the players who do show up, BVO locks each session 8 hours before its scheduled start time:

• Outside the 8-hour window (more than 8 hours before the session): you may freely cancel, reschedule, or book through the member portal.
• Inside the 8-hour window: the session is locked. You cannot cancel, you cannot rebook, and you cannot newly book into a locked slot. All players on the roster at lock-time are expected to show.
• This applies to both your bookings and any cancellation attempts. The member portal will enforce this automatically.

Once Per Week members — rebook within the same week

If you cancel a session outside the 8-hour lock window, your weekly slot reopens in the portal and you may rebook a different open slot in the same calendar week (Monday–Sunday). There is no separate "credit" to track — you simply rebook through the portal.

If you cancel inside the 8-hour window, or you no-show without canceling at all, the session is forfeit. You do not receive a rebook for that week.

Unlimited members — no refunds, no rebooks for missed sessions

Unlimited members are not entitled to refunds, credits, or make-up sessions for missed bookings. The unlimited model is built around your right to book as many sessions as you want each week within plan limits — if you miss one, the next one is already available.

Please be considerate of other families. If you know you can't attend, cancel the slot in the member portal before the 8-hour lock so another family can book it. Repeated no-shows or last-minute cancellations within the lock window may be discussed personally with BVO and, in persistent cases, may result in plan changes or termination at BVO's discretion (see Section 5.7 of the Family Agreement).

3. BVO-Initiated Cancellations

When BVO cancels a session due to weather, coach availability, facility unavailability, or other operational reasons, BVO will:

• Give as much advance notice as reasonably possible (typically 24 hours when known in advance);
• Reschedule the affected players where reasonably possible, or
• Open the affected players' weekly slots for rebooking through the member portal at no additional cost.

If BVO cancels a session that you would otherwise have attended and you cannot find a workable rebook, BVO may, at its sole discretion, extend a credit toward a future month. Contact niko@bvosoccer.com if this happens.

4. Plan Changes

You may change your plan at any time, subject to the following rules.

Upgrades — take effect immediately

If you upgrade to a higher-priced tier (e.g., Once Per Week → Unlimited, or single-player → family multi-kid):

• The change takes effect immediately upon BVO's confirmation.
• BVO will issue a prorated upgrade invoice for the difference between your current plan and the new plan, covering the remainder of the current calendar month. The invoice is due within 7 days. Your upgraded benefits unlock as soon as the prorated invoice is paid.
• The new (higher) rate becomes your standard monthly billing going forward, on the regular 15th-of-the-month cycle.

Downgrades — not available mid-cycle; treated as cancellation + re-enrollment

BVO does not offer mid-cycle downgrades. Once you have been billed for a given month at a given tier, that tier applies for the full month — there are no prorated refunds for "stepping down."

To move to a lower-priced tier, you must:

1. Notify BVO before the 15th of the month in which you want the change to take effect for the next billing cycle. Notice given on or after the 15th cannot be applied until the following month.
2. Your current (higher) plan continues for the remainder of the current paid month with all its benefits.
3. Your subscription is then canceled in Stripe, and a fresh subscription at the lower tier is created in time for the next billing cycle on the 15th.
4. Procedurally this functions like a cancellation followed by re-enrollment at the lower tier. Your spot is held through the transition provided notice is given before the next 15th cycle.

To request any plan change, contact BVO at niko@bvosoccer.com or (505) 219-5253.

5. Hold / Pause

If you need to pause training for a specific period (e.g., extended travel, seasonal sport conflict, injury recovery of 4+ weeks):

• You may request to place your Player on Hold for one or more full calendar months.
• During Hold, no monthly billing occurs and no training access is available.
• A Player may be on Hold for up to 3 consecutive months. After that, your subscription will be canceled and you'll need to re-enroll if you want to return (subject to current availability).
• To place a Player on Hold, contact BVO at niko@bvosoccer.com before the 15th of the month preceding the hold. Holds requested on or after the 15th will start the following month.

6. Cancellation

You may cancel your subscription at any time:

• Contact BVO at niko@bvosoccer.com or (505) 219-5253, or
• Use the "Manage Billing" button in your member portal to cancel through Stripe's billing portal.
• Cancellation takes effect at the end of your current paid month — your Player retains access through that final paid month.
• No prorated refunds are issued.

If you cancel on or after the 15th of a month, you will not be charged at the next billing cycle. If you cancel before the 15th, no refund will be issued for the current month, and you will not be charged for the next month.

7. Exceptional Refunds — At BVO's Sole Discretion

In rare cases, BVO may issue a partial or full refund at its sole discretion, including:

• Documented medical conditions that prevent the Player from training for an extended period (4+ weeks) and that were not reasonably foreseeable at the time of payment;
• Significant relocation (out of the Albuquerque metro area) during a paid month;
• BVO's own inability to provide promised services due to circumstances beyond reasonable control (extended facility closure, coach unavailability without rescheduling option).

To request an exceptional refund, contact BVO with documentation. BVO will respond within 7 business days. Discretionary refunds may take the form of a credit applied to a future month rather than a cash refund. Any discretionary credit issued by BVO is valid only while your account remains an active member in good standing; unused credits expire on cancellation or termination of membership.

8. Failed Payments

A monthly payment may fail because an auto-charge is declined, a saved card has expired or been removed, or an emailed invoice goes unpaid past 7 days. In any of those cases:

• For auto-pay families, Stripe will automatically retry the charge on its standard retry schedule and email you at each attempt;
• BVO will also email you a payment-failure notice;
• Training access continues for a 7-day grace period from the original due date;
• If payment is not received within 14 days of the original due date, training access is suspended until payment clears;
• After 30 days of non-payment, BVO may cancel the subscription and require re-enrollment subject to current availability.

You can resolve a failed payment at any time by updating your card via the Manage Billing button in your member portal, or by paying the most recent invoice through the Stripe link in the failure email.

Stripe processing fees on failed payment attempts are absorbed by BVO. You are not charged for failed attempts.

9. Referral Credits

The BVO referral program offers existing families 25% off their next month's invoice for each successful referral. Credits:

• Stack across multiple referrals in the same month;
• Apply to the referring family's NEXT month's invoice (not the current one);
• Are non-cash, non-transferable, and have no cash value;
• Are forfeited if the referring family cancels before the credit is applied.

The referred family must mention the referring family's name at registration AND commit to a paid plan for the referral to qualify.

10. Disputes & Chargebacks

If you believe a charge is incorrect, please contact BVO at niko@bvosoccer.com BEFORE initiating a chargeback with your card issuer. Most disputes are resolvable directly within 1–2 business days.

Initiating a chargeback without first attempting to resolve the dispute with BVO may result in immediate cancellation of your subscription and may make you ineligible to re-enroll.

11. Changes to This Policy

BVO may update this Refund Policy from time to time. Material changes affecting current members will be communicated by email at least 30 days before they take effect. The "Last Updated" date at the top of this page will be revised.

Changes to this Policy will NOT apply retroactively to charges already invoiced.

12. Contact

Refund requests, cancellations, plan changes, hold requests, or questions about this Policy:

BVO Soccer LLC

1209 Mountain Road Place NE, #10893

Albuquerque, NM 87110

Email: niko@bvosoccer.com

Phone: (505) 219-5253