BVO Soccer — Refund & Cancellation Policy

Effective Date: October 25, 2026 Last Updated: October 12, 2026

This Refund Policy explains how BVO Soccer LLC, a New Mexico limited liability company ("BVO Soccer," "BVO," "we," "our," "us"), handles session-credit purchases, bookings, cancellations, missed sessions, and refunds. It applies to all credit packs purchased through BVO.

This Policy is incorporated by reference into the Family Agreement that every family signs before training begins.

1. Credit Packs

• Training is purchased in prepaid credit packs. One credit pays for one 60-minute group session for one Player.
• 4-Session Pack — $190 — 4 credits, valid for 2 months.
• 10-Session Pack — $380 — 10 credits, valid for 3 months.
• Packs are purchased in the member portal and paid in full at checkout through Stripe, BVO's secure payment processor. There are no recurring or automatic charges. You are only charged when you choose to buy a pack.
• Credits are held in your family account and may be used by any Player registered on that account.
• BVO may change pack prices at any time. A price change never affects a pack you have already purchased.
• BVO no longer offers monthly subscriptions. All monthly subscriptions ended in October 2026, and no further monthly charges will be made.

2. Credit Expiration

• A pack's validity window starts on the date of purchase and ends 2 months (4-Session Pack) or 3 months (10-Session Pack) later on the same calendar day. Example: a 10-Session Pack purchased December 10 expires March 10.
• Launch packs: for packs purchased before November 2, 2026, the validity window starts on November 2, 2026.
• Credits are used oldest first, so the credits closest to expiring are always used before newer ones.
• Unused credits expire at the end of the pack's validity window and are not refunded.
• Your remaining credits and their expiration dates are shown in the member portal.

3. Booking, Cancellations & the 8-Hour Booking Lock

Booking a session uses one credit for each Player booked. Sessions open on a rolling 3-week calendar in the member portal.

8-hour booking lock

To keep group sessions stable for the players who do show up, BVO locks each session 8 hours before its scheduled start time:

• Outside the 8-hour window (more than 8 hours before the session): you may freely book or cancel through the member portal. If you cancel, the credit returns to your balance with its original expiration date.
• Inside the 8-hour window: the session is locked. You cannot cancel, rebook, or newly book into a locked session. All players on the roster at lock time are expected to attend.
• Late cancellations and no-shows: if you don't cancel before the lock, or the Player doesn't attend, the credit is used.

Please be considerate of other families. If you know you can't attend, cancel in the member portal before the 8-hour lock so another player can take the spot. Repeated no-shows may be discussed personally with BVO and, in persistent cases, may result in termination at BVO's discretion (see Section 5.7 of the Family Agreement).

Waitlist

• When a session is full (5 players), up to two Players may join its waitlist, in order. A credit is held for each waitlisted Player.
• If a spot opens before the 8-hour lock, the first Player on the waitlist is booked automatically and notified by email. Joining a waitlist is a commitment to attend if a spot opens.
• If no spot opens before the 8-hour lock, the waitlist spot is released and the held credit is returned to your balance.
• You may leave a waitlist at any time before the lock, and the held credit is returned.
• BVO may, at its discretion, add waitlisted Players to a session beyond the 5-player cap.

4. BVO-Initiated Cancellations

When BVO cancels a session due to weather, coach availability, facility unavailability, or other operational reasons, BVO will:

• Give as much advance notice as reasonably possible (typically 24 hours when known in advance);
• Return the credit for every Player booked in the canceled session to your balance; and
• At its discretion, extend expiration dates when BVO's cancellations make it impractical to use credits before they expire.

5. Refunds

Credit packs are non-refundable, and credits have no cash value. BVO does not issue refunds for unused or expired credits, missed sessions, or services already rendered.

Exceptional cases — at BVO's sole discretion. In rare cases BVO may offer a remedy for:

• Documented medical conditions that prevent the Player from training for an extended period (4+ weeks) and that were not reasonably foreseeable at the time of purchase;
• Significant relocation (out of the Albuquerque metro area);
• BVO's own inability to provide promised services due to circumstances beyond reasonable control (extended facility closure, coach unavailability without a rescheduling option).

To request an exception, contact BVO with documentation. BVO will respond within 7 business days. Remedies may take the form of extended expiration dates or replacement credits rather than a cash refund.

6. Taking a Break & Closing Your Account

• There is nothing to pause or cancel. You are never billed automatically, so you can simply stop booking. Keep in mind that credits continue to expire on schedule while you're away.
• If an injury or medical issue will keep your Player out for 4+ weeks, contact BVO before your credits expire. See Section 5.
• You may delete your account at any time from the member portal. Any unused credits are forfeited when an account is deleted.

7. Referral & Bonus Credits

• Referrals. When a new family you refer purchases their first credit pack, your family receives 2 free credits. To qualify, the referred family must give your family's name at registration.
• Sibling bonus. Families with two or more Players receive 1 bonus credit with each 10-Session Pack, added once two different Players on the account have booked sessions using that pack.
• Promotional credits. BVO may occasionally offer promotional credits on the terms stated in the offer.
• Bonus credits expire with the pack they are added to. Referral and promotional credits expire 3 months after they are issued unless the offer states otherwise.
• Bonus, referral, and promotional credits have no cash value and cannot be transferred to another family.

8. Payment Problems, Disputes & Chargebacks

• Payment is collected in full at checkout. If a payment does not go through, no credits are added to your account.
• If you believe a charge is incorrect, please contact BVO at niko@bvosoccer.com before initiating a chargeback with your card issuer. Most disputes are resolvable directly within 1–2 business days.
• If a payment is reversed or disputed, BVO may remove the credits from that purchase. Initiating a chargeback without first attempting to resolve the dispute with BVO may result in suspension or termination of your account and may make you ineligible to re-enroll.

9. Changes to This Policy

BVO may update this Refund Policy from time to time. Material changes affecting current members will be communicated by email, and the "Last Updated" date at the top of this page will be revised.

Changes to this Policy will NOT reduce the credits, or shorten the expiration dates, of packs already purchased.

10. Contact

Refund requests, account questions, or questions about this Policy:

BVO Soccer LLC

1209 Mountain Road Place NE, #10893

Albuquerque, NM 87110

Email: niko@bvosoccer.com

Phone: (505) 219-5253